Customer Service

On this website, Stan Banks Foods, Inc. is doing business as Stan's Gourmet Foods.  When your credit card statement arrives, it will say Stan Banks Foods, Inc.

Stan's Gourmet Foods is dedicated to provide you with the best customer service possible. We welcome your phone calls and emails. In addition, you'll also find the answers to some common questions by reading the information below.


Return Policy

It is our goal to make available to our customers, excellent products, and then ship them as quickly as possible. However, we understand there may come a time when you may need to return an item due to spoilage or damage during shipment. If that is the case, please contact our Customer Service Department as soon as possible. Our goal is to give our customers 100% satisfaction so we will be glad to replace or exchange any item, or refund your money. If the reason for the return is due to spoilage or damage during shipment, we will also arrange the return shipping at no cost to you. To expedite this service, please return your order to the address listed below within 7 days of delivery. Or, you may request a credit for future orders.

Please ship to:

Stan's Gourmet Foods 
8850 Meadowmont View Dr.
Charlotte, NC 28269

If you have questions, please contact us at:

E-Mail: support@stansgourmetfoods.com

Business Phone Number: 1-704-401-6244


Privacy Policy

Stan's Gourmet Foods is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Stan's Gourmet Foods has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

Questions. If you have questions about this privacy policy, please send an e-mail to support@stansgourmetfoods.com .

If you have any questions, please feel free to contact us. Thank you.

Contact Us

Stan's Gourmet Foods
8850 Meadowmont View Dr.
Charlotte, NC 28269
If you have questions, please contact us at:

E-Mail: support@stansgourmetfoods.com

Business Phone Number: 1-704-401-6244

TOP
Copyright © 2013 Gourmet Foods of the Carolinas.
Website Created By Dove Strategic Marketing